How to install Goods In from the Linnworks Application Store, put it on your scanners, and book in supplier deliveries against your Linnworks purchase orders. Written for the person who sets it up and the team who receive the stock.
Install Goods In from the Linnworks Application Store → start the 14-day free trial in Linnworks → install the app on your Zebra scanner from Google Play → sign up with the same email address as your Linnworks login → pick a purchase order and scan. The app connects to your Linnworks account by itself.
On this page: 1. What you need · 2. Install in Linnworks · 3. Set up your scanners · 4. Receiving a delivery · 5. If your warehouse works differently · 6. If something goes wrong · 7. Plans and billing · 8. Help
More scanners: install the app and sign in with the same email address and password. Every scanner signed in with that address is connected, and there is no extra charge for more scanners or more staff.
Installed the app before Linnworks? The app shows NOT CONNECTED. Tap Connect Linnworks: it opens Linnworks in the browser. Log in with the same email address you signed up with, approve the install, then come back to the app and tap I’ve connected it — check again.
The first screen, Select a PO, lists your Linnworks purchase orders that are PENDING, OPEN or PARTIAL. Search by PO number or supplier, or use the Pending and Partial filters. Tap the order the delivery belongs to. Tap Refresh to pick up an order you have just created in Linnworks.
Scan each item as it comes off the pallet. The screen shows a running total (“12 / 20 units”) and every line with its count. Every scan gets an answer, and each answer is a word and a sound, with a vibration. The app never relies on colour alone.
| The screen says | What it means | What to do |
|---|---|---|
| COUNTED — 3 of 5 | On the order, within the quantity ordered. One more counted. | Carry on. |
| COMPLETE — all 5 received | That line is now fully counted. | Carry on with the other lines. |
| NOT ON THIS PO — set it aside | This item isn’t on the order. Nothing is counted. | Put it to one side and query it with the supplier. |
| TOO MANY — this line already has all 5. Not counted. | The supplier sent more than you ordered. Nothing is counted. | Put the extra to one side. |
Sounds: one rising beep = counted; two short beeps = wrong item; a low falling buzz = over-scan. Test them under Settings → Play the three scan sounds.
A label won’t scan? Tap the keyboard icon (Manual entry) and type the barcode or SKU. It goes through exactly the same checks as a trigger scan.
Mis-scanned something? Tap the line. Under ADJUST QUANTITY, − undoes a mis-scan, + counts one like a real scan, and tapping the number lets you type the count.
When the delivery is checked, tap one of:
Before anything is sent, the screen says exactly what will happen, for example “Send 6 unit(s) to Linnworks now. After this the PO reads 6 of 7 received, 1 still to come.” If everything ordered has arrived, it says so and Linnworks closes the purchase order. Confirm, and the app shows Booking in…. Big deliveries take up to a minute, so keep the app open until it says Delivery booked (or Partial saved).
Before it writes anything, Goods In re-reads the order. If someone changed it in Linnworks while you were counting, the app merges the change and warns you rather than overwriting it.
Out of the box, Goods In refuses anything that doesn’t match the order. Some warehouses would rather take the stock and fix the paperwork. Two switches under Settings change that. Both are OFF until you turn them on.
The first 14 days are free, with everything included. After that it is £12 a month + VAT (€15 / $20) for your whole Linnworks account. Use it on one scanner or fifteen, with as many staff as you like, and the price doesn’t change. Linnworks collects the payment alongside your Linnworks subscription, so there is no separate invoice from us and we never see your card details. Cancel in Linnworks whenever you want (Apps → My Applications → Manage on Goods In); it stops at the end of the month you’ve paid for.
The app says NO PLAN YET, “Start your free trial”. Your account is connected but has no plan. Tap Open Linnworks. Under My Applications, tap Manage on Goods In, then Subscribe, and choose the free trial. Then come back and tap I’ve subscribed — check again.
The app says NOT CONNECTED, or “Not connected yet”. The email address you signed up with must be the same as your Linnworks login. If they differ, tap Sign in with a different email and sign up with your Linnworks address.
The app says DISCONNECTED. Goods In was removed in Linnworks, or its access was withdrawn. Install it again from the Application Store, or tap Reconnect Linnworks. It reconnects to your existing account with the same login.
I didn’t get the confirmation email. Check your spam folder, wait a minute, then tap Send it again.
Forgotten password. On the sign-in screen, enter your email address and tap Forgot password?.
Anything else: email support@englander.ai. Tell us your company name and what you were doing; a photo of the scanner screen helps.