Englander Inventory Forecaster · Last updated: 4 August 2026
You pay a monthly subscription to use the Inventory Forecaster. Your data stays yours — you can export it or ask us to delete it at any time. You can cancel whenever you like and it stops at the end of the month you've paid for. We'll do our best to keep the service running well, but we're a small company and we're not promising perfection, so please don't rely on it as your only record of anything.
These terms are the agreement between you (the business subscribing, "you") and Just Horse Riders Limited, trading as Englander AI ("we", "us").
You accept them when you create an account for the Inventory Forecaster ("the Service"), and by continuing to use the Service. Accepting these terms also accepts the two documents that form part of them: our Data Processing Agreement and our Privacy Policy. There is nothing separate to sign.
These terms apply to the Inventory Forecaster only. Our other products have their own terms.
The Service is supplied for use in the course of a business. It is not offered to consumers, and consumer protection rules that would otherwise apply to consumer contracts do not apply here. You confirm you are subscribing as a business.
The Inventory Forecaster connects to your Linnworks account, syncs your products, stock levels and sales history, and produces reordering suggestions based on demand patterns, seasonality and your suppliers' lead times. It can also generate purchase orders.
The Service produces suggestions. It is a tool to help you decide what to buy — it is not a guarantee of what you should buy. Forecasts are estimates based on past sales, and past sales don't always predict the future. Every purchasing decision remains yours, and you should sanity-check anything significant before you commit money to it.
To use the Service you connect your own Linnworks account. In doing so you authorise us to read your product, stock, sales, supplier and purchase order data, and to write purchase orders back where you ask us to.
Your Linnworks account is your own contract with Linnworks. We are not responsible for Linnworks' availability, accuracy or charges. You can disconnect it at any time, which stops the sync.
The subscription plan and price are shown when you subscribe. Fees are stated exclusive of VAT, which is added where applicable.
Payments are processed by Stripe. You enter your card details directly with Stripe — card numbers never reach our systems. Subscriptions renew automatically each billing period until cancelled.
Where a free trial is offered, its length is stated at sign-up. We may change or withdraw trial offers for future customers at any time. At the end of a trial, paid billing begins unless you cancel first.
You can cancel at any time from within the Service or by emailing us. Cancellation takes effect at the end of your current billing period — you keep access until then. We don't refund part-months, except where section 12.2 or the sub-processor objection right applies.
If a payment fails, Stripe will retry it and we will email you. If it remains unpaid we may suspend access until it is settled. We will not delete your data during a suspension — see section 11 for what happens on termination.
We may change our prices. We will give you at least 30 days' notice by email before a change affects you, and the new price applies from your next billing period after that notice. If you don't want to pay the new price, cancel before it takes effect.
You own your data. Nothing in these terms transfers ownership of your product, stock, sales, supplier or purchase order data to us. We only use it to provide the Service to you, and as set out in our Privacy Policy and Data Processing Agreement.
You can export your data at any time while your subscription is active, in a common machine-readable format. If you need help with an export, email support@englander.ai and we will do it for you at no charge.
We do not send your data to any AI or machine-learning service, and we do not use your data to train models — ours or anyone else's. We do not sell it, and we do not share it with other customers. See our sub-processor list for every third party that can touch your data.
We may produce anonymous, aggregated statistics about how the Service is used (for example, average sync times or how often a feature is used) to help us improve it. These never identify you, your business or your products, and are never shared in a form that could.
Our staff can access your account when we need to in order to fix a problem or answer a support question. We think you should know that rather than discover it. Every such access is recorded.
Specifically:
Support is provided by email to support@englander.ai during UK business hours. We aim to reply quickly, but we do not offer a guaranteed response time.
We work hard to keep the Service running and to run the overnight sync reliably. However:
If we ever do offer a service level agreement, it will be a separate written document.
You agree not to:
You can cancel at any time (section 6.4). We may suspend or end your subscription if you materially breach these terms, if fees remain unpaid, or if we reasonably suspect fraud. Where the breach can be put right, we will tell you and give you a reasonable chance to fix it first.
We may also choose to stop offering the Service altogether. If we do, we will give you at least 60 days' notice and refund any fees you have paid for a period after the Service ends.
When your subscription ends, we keep your data for 30 days so you can change your mind or complete an export. After 30 days we permanently delete it from our live systems, and it drops out of encrypted backups within a further 30 days.
You can ask us to delete it sooner — email privacy@englander.ai and we will do so within 30 days of the request.
We keep records we are legally required to keep, such as invoices and payment records, for as long as the law requires (currently 7 years for financial records). These are billing records, not your inventory data.
The Service is provided "as is". To the extent the law allows, we exclude implied warranties — including that the Service will be uninterrupted, error-free, or that its forecasts will be accurate or suitable for a particular purpose.
We do not hold any security certification such as ISO 27001, SOC 2 or Cyber Essentials, and we make no claim to. We describe our actual security measures in the Data Processing Agreement.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
Subject to that, and to the maximum extent the law allows:
You are responsible for keeping your own records. The Service is not a system of record and should not be your only copy of anything.
You agree to cover us for claims brought against us that arise from your use of the Service in breach of these terms, or from your breach of someone else's rights.
Each of us may learn confidential information about the other. Both of us agree to keep it confidential, use it only for the purposes of this agreement, and protect it as carefully as we would our own. This does not apply to information that is already public, was already known, or must be disclosed by law.
We own the Service — the software, design, documentation and branding. You get a non-exclusive, non-transferable right to use it for your own business while you are subscribed. Your data remains yours (section 7.1).
If you send us feedback or a suggestion, we may use it to improve the Service without owing you anything for it.
We may update these terms. For significant changes we will give at least 30 days' notice by email to your registered contact and update the date at the top of this page. If you don't accept a change, cancel before it takes effect; continuing to use the Service after that means you accept it.
Where we handle personal data on your behalf, our Data Processing Agreement (DPA) applies and forms part of these terms. It satisfies the requirement in Article 28 of the UK GDPR for a written contract between a controller and a processor.
The DPA is accepted automatically with these terms — it does not need to be signed separately by either of us. If your own compliance process requires a countersigned paper copy, email privacy@englander.ai and we will arrange one.
How we handle personal data generally is described in our Privacy Policy.